eISSN: 2957-9732 / ISSN: 2957-9724
Register
Login
Journal of Business Management and Technology Advancement
2025, Volume 3, Issue 3 : 1-6
Research Article
Omnichannel Retailing Strategies in the Digital Economy
 ,
 ,
1
Department of Marketing and Retail Management, Global Business University, New York, USA
2
School of Digital Commerce and Innovation, International Institute of Business Studies, London, UK
3
Department of Business Analytics, Pacific Research University, Sydney, Australia
Abstract

The rapid advancement of digital technologies has transformed retail business models worldwide. Consumers increasingly interact with brands through multiple touchpoints, including physical stores, websites, mobile applications, social media platforms, marketplaces, and customer service channels. This evolution has led to the emergence of omnichannel retailing, a strategy that integrates all customer interaction channels into a seamless and unified shopping experience. This study examines the impact of omnichannel retailing strategies on customer satisfaction, operational efficiency, brand loyalty, and business performance in the digital economy. Using a quantitative research approach involving 500 retail organizations, the research investigates the effectiveness of omnichannel integration and its contribution to sustainable competitive advantage. Findings indicate that retailers implementing robust omnichannel strategies experience higher customer engagement, increased sales conversion rates, improved customer retention, and enhanced organizational performance. The study concludes that omnichannel retailing has become a critical success factor for modern retailers operating in increasingly digital and customer-centric markets.

 

Keywords
License
Copyright (c) Journal of Business Management and Technology Advancement
Creative Commons Attribution License Creative Commons License
This work is licensed under a Creative Commons Attribution 4.0 International License.
All papers should be submitted electronically. All submitted manuscripts must be original work that is not under submission at another journal or under consideration for publication in another form, such as a monograph or chapter of a book. Authors of submitted papers are obligated not to submit their paper for publication elsewhere until an editorial decision is rendered on their submission. Further, authors of accepted papers are prohibited from publishing the results in other publications that appear before the paper is published in the Journal unless they receive approval for doing so from the Editor-In-Chief.
J. Bus. Manag. Technol. Adv. open access articles are licensed under a Creative Commons Attribution-ShareAlike 4.0 International License. This license lets the audience to give appropriate credit, provide a link to the license, and indicate if changes were made and if they remix, transform, or build upon the material, they must distribute contributions under the same license as the original.
Recommended Articles
Sustainable Supply Chain Management and Technology Innovation
1-6
Online Consumer Behavior in Emerging Economies
1-6
Social Commerce and Business Performance
1-6
Customer Experience in Online Retail Platforms
1-6
Journal of Business Management and Technology Advancement
support@jbmtaonline.co.ke
This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives (CC BY-NC-ND) license. Open Access Publication.
Copyright © ©Journal of Business Management and Technology Advancement. All rights reserved.
|
|
|